FREQUENTLY ASKED QUESTIONS
Are you a legitimate business?
Yes, we are incorporation registered in Calgary Alberta. We are paying taxes and duties for every sale.
Do you have a retail location?
No, we are online business only, you can order through this website or in our social media platform (Facebook page).
How to reach out to you?
Send your inquiries through our contact form or email us at info@tatelshop.com
You can also reach out to our social media platform our Facebook page. .
How to pre order?
Please send your pre order to our social media platform our Facebook page. Full payment is required.
ABOUT JEWELRY
Do you often test your gold?
Yes, but if the customer wants to make sure the real gold of their purchased jewelry, they can check it at the nearest jewelry shop. Payment will be shoulder by the customer.
How do you measure rings, bracelet, necklace, bangles and anklet?
For rings, we are using US ring sizer, you can order it online through amazon, we recommend the steel ring sizer not the plastic one for accurate ring sizer.
For Bracelets, necklace and anklet, sizes are inches. You can measure using tape measure.
For bangles, sizes are centimeters. You can measure using tape measure.
What is gold karat?
- 24k is 99.99% pure gold
- 21k is 87.5% pure gold
- 18K is 75% gold.
Can I wear 18k gold jewelry everyday?
Yes, but you must be careful to avoid harming the jewelry with a lot of wear and tear.
Avoid direct perfume. lotions, soap and oil.
18K is 75% gold and 25% alloy, it can be tarnished depending on how the person uses it.
Why does my jewelry break?
Necklace less than 5g is considered lightweight. Less than 5g must avoid using it during shower and sleeping.
What is hallow 18k jewelry?
Hallow jewelry means there is an empty space inside. It makes the jewelry look more bulky or big. It can be easily dented or scratched.
For hallow necklaces and bracelets, it can create hallow sound or make a noise while earring it.